Brands 1 – Velovintage |

We ship to all EU countries… Read more HERE

Out of season workshop offer!

Brands AZ

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FAQ's

I haven't received my order email.

If you haven't received your order email, it's probably because you entered the wrong email. This can happen to anyone, and that's okay.

You will also be notified via SMS regarding your order status and when you can pick up your package. We will make sure you stay updated.

You can always contact us so we can correct your email address and provide you with information about your shipment. We are here to help you with any questions you may have.

You can contact us on the chat, under the “CONTACT” tab or HERE!

How can I track my shipment?

Once your order has been packed and shipped, a tracking number will be generated for your shipment so you can track your package. This tracking number will be sent to you automatically as soon as your order has been packed.

Should you find that there is no tracking information available yet, please wait a while and try again. The reason for this may be that your package has not yet been scanned by the carrier.

Please remember – if you have ordered items from a remote warehouse, your order will only be packed and shipped once we have received these items. This may take some time, so we thank you for your patience.

If you have any further questions or need assistance, please contact us via chat, under the “CONTACT” tab or HEREWe are ready to help you with your inquiries.

Can I pick up my order at your showroom?

Unfortunately, you cannot pick up an order in our showroom, as the showroom and webshop operate separately.

Can you come by the showroom/workshop?

If you would like to see or try one or more of our bikes, simply book an appointment. You do this HERE.

If you want to have a bicycle repaired or refurbished, this is easy and flexible. Read how to do it HERE.

If you want to buy goods / spare parts, you can do so here on the webshop. There are no goods for sale in the showroom / workshop.

How can I see or try a bike?

It's easy, just book an appointment. HERE!

How can I get my bike repaired or refurbished?

It's easy, just follow the instructions HERE!

Can I sell my bike to you?

At the moment we do not need any more bicycles. We appreciate your interest and support, but right now our needs in this regard are covered. You will be updated here on the page if we want to buy bicycles again. We thank you for your understanding!